Opinion

June 22, 2020

Dear Monzo, Starling and co; We're still a long way off the perfect neobank

Former Lloyds Bank director Alessandro Hatami explains what he thinks digital banks need to do next.


Photo by Peter Ramsey, Built for Mars

Over the last decade, so-called “challenger” banks like Monzo, Starling and Revolut have served as beacons of opportunity, promising a new way of banking. This has prompted their predecessors — the incumbents — to undergo several phases of digital transformation; something I watched first-hand when I was a digital exec at Lloyds Bank.

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