Analysis

May 28, 2020

Digital banks vs high-street players: A battle for speed

A new study shows a number of incumbents are catching up with digital banks on user experience.


Isabel Woodford

3 min read

Digital banks have stormed into the retail market with the promise of doing "banking better" — including slicker app interfaces and speedier features.

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Are the challenger banks always better? A study of 12 banks tries to answer that question.
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Data for July to September 2019. Nationwide saw more net gains than Monzo and Starling combined. Source: Current account switch.co.uk.
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