You might not know the name Alex Kearns, but you might be familiar with his story. The twenty-year-old took his own life when he wrongly assumed that he had lost $750,000 in trading options on the fintech app Robinhood. He tried contacting customer service three times, but only received automated messages. (Robinhood has since promised to triple the size of its full-time customer support team and double the number of full-time customer support reps.)
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