Opinion

October 19, 2021

How startups can set the bar for outstanding customer service

These five measures help you craft a great service experience and stand out from the competition.


Joyce Busola on Unsplash

In the early 2000s, PayPal had entered hypergrowth, and the team was overwhelmed by customer inquiries. What did they do? They stopped answering the phone. 

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Fintech N26 saw that customers wanted to do chargebacks themselves
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