“The insurance industry is still self-centred,” says Stuart Domingos, head of innovation at Zurich Insurance. By this he means that the sector is still struggling to adjust to the profound changes in lifestyles and customer service expectations of millennials and younger generations.
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Stuart Domingos: bringing innovation in-house because it is important to "own the brain". Pmrqrepd ztv “gagwu rnsz”
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