Customer support is often the first thing to be outsourced at startups. The customer journey is never perfect — customers have questions and pain points that a product-focused team may not think of — and plenty of startups think they don’t have the team or the time to reply to their every message.
Opinion
April 28, 2021
Why your startup's customer support team shouldn't be an island
And... how customer experience and product teams should work together.
4 min read
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