In every business I’ve worked or consulted for, the customer support team has always been located in a literal — or metaphysical — basement. Undervalued and overlooked.

Opinion
January 29, 2025
Customer support’s hot: How AI is changing who’s most valuable in tech
Will customer support leapfrog from tech's most undervalued department to most valued department this year? Tessa Clarke thinks so
4 min read
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Tessa Clarke is cofounder and CEO of OLIO

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