A picture of Tessa Clarke, CEO of Olio

Opinion

January 29, 2025

Customer support’s hot: How AI is changing who’s most valuable in tech

Will customer support leapfrog from tech's most undervalued department to most valued department this year? Tessa Clarke thinks so

Tessa Clarke

4 min read

In every business I’ve worked or consulted for, the customer support team has always been located in a literal — or metaphysical — basement. Undervalued and overlooked. 

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Tessa Clarke

Tessa Clarke is cofounder and CEO of OLIO

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