Opinion

June 9, 2020

How the Covid-crisis will change financial services

Diana Biggs, head of innovation at HSBC's global private banking arm, says Covid-19 has brought digital communications tech front and centre at banks.


Diana Biggs

5 min read

Photo by form PxHere

As head of innovation, I’m often asking management teams to consider and pre-emptively respond to disruption. I encourage colleagues to adopt new ways of working. I introduce digital tools and capabilities to break existing silos and drive collaboration. I look for ways to leverage the accelerating rate of technological change to not only make our business more efficient, but more importantly to better serve our customers. And I’m constantly asking for this to be done at pace.

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