As head of innovation, I’m often asking management teams to consider and pre-emptively respond to disruption. I encourage colleagues to adopt new ways of working. I introduce digital tools and capabilities to break existing silos and drive collaboration. I look for ways to leverage the accelerating rate of technological change to not only make our business more efficient, but more importantly to better serve our customers. And I’m constantly asking for this to be done at pace.
Opinion
June 9, 2020
How the Covid-crisis will change financial services
Diana Biggs, head of innovation at HSBC's global private banking arm, says Covid-19 has brought digital communications tech front and centre at banks.
5 min read
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