Analysis

April 7, 2020

Coronafiles: Chatbots take strain off Denmark's emergency helplines

They could be used as an indicator to help with the Covid-19 management strategy.


Maija Palmer

6 min read

Photo credit: Akutberedskabet

In a health crisis medical helplines — as many people are now discovering first hand — quickly get overwhelmed.

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Freddy Lippert
Freddy Lippert, chief executive of Copenhagen Emergency Medical Services.
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Picture of responders taking calls at Denmark's emergency helpline
Photo credit: Akutberedskabet.
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Map of Denmark showing Covid-19 enquiries
The chatbot can show where Covid-19 enquiries are coming from and could be used to identify clusters of the disease.
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