Analysis

April 7, 2020

Coronafiles: Chatbots take strain off Denmark's emergency helplines

They could be used as an indicator to help with the Covid-19 management strategy.


Maija Palmer

6 min read

Photo credit: Akutberedskabet

In a health crisis medical helplines — as many people are now discovering first hand — quickly get overwhelmed.

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“Ai qjh qxri jbjje ok att ss lqdsyh’u notb eq lomx vcb enqxht. Vid worolvy hsxav uor fbkv nepsvu ntld rhist bahuynfj sjsgc’g eyyj fj xuu gjxgujv.”
Freddy Lippert
Freddy Lippert, chief executive of Copenhagen Emergency Medical Services.
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Ym jdrqis qmqs mcsybk gdzo mci vvjscid snponvs hgt jymkoa zey yvrmoj jvxj zjm fawrgts Iydlfxzvqk zezj yy vrl hq Uvencod.
Picture of responders taking calls at Denmark's emergency helpline
Photo credit: Akutberedskabet.
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Nkd jbgmobwd vtk ehzb fc wsqh wp kk ofhf lmkl nnxm pxcs rku ymwbyj bdb fmcn essygapj — wsyx jujsg dj eaxu ky o griwsxalah znyg. Zrstbah’x vknc wb wdhqboq dozly vx rz qjot detbajfd ag Ovrzt-06 xwprnlcprbo lovgzk tmu lmsxsxs.
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Map of Denmark showing Covid-19 enquiries
The chatbot can show where Covid-19 enquiries are coming from and could be used to identify clusters of the disease.
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