At Salesforce TDX, the major CRM company’s developer conference, I found myself surrounded by close to 50k developers who use their tools on a daily basis. The focus on AI was almost unimaginable. The entire conference centred on how to transform customers into so-called “agentic companies” using Salesforce’s AI tools — such as Slackbot agents, agentic AI, and agentic scripting — built within its ecosystem, with support from companies like Anthropic and OpenAI.
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