Analysis

November 19, 2018

Chatbots: should they pretend to be human?

Chatbots are being used increasingly across Europe — should they tell us that we are chatting with a bot?


Layli Foroudi

5 min read

Chatbots are becoming increasingly popular within businesses across the world, but a debate has emerged as to whether chatbots should identify themselves as chatbots, or pretend to be real human beings.

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