Boots is a stalwart of the British high street, having served the nation’s needs as a pharmacist, healthcare specialist, optician and beauty retailer for more than 170 years. But like most retailers it recognises the need to make big changes as it adjusts to the post-pandemic era.
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Fowozy coqka: Ipacx ywxrkf iqrles
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Pqfj ez ynv pwdf
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