Opinion

November 23, 2021

Dear banks: this is why you're still losing out to fintechs

Covid changed everything about banking, but the big banks still haven't noticed


Pickawood/Unsplash

Covid-19 reshaped how customers interact with their banks forever — but has anyone told the banks? At recent banking innovation events including Money 2020 and the Paris Fintech Forum, we found banks still focused mainly on improving the present, not creating the future. Like a carriages conference in 1895, everyone was thinking about making the horses faster and not how to use cars.

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